Thank you for choosing Luhemu. This shipping policy outlines our procedures for processing, shipping, and handling orders.
Shipping Timeframes
- Cutoff 6PM(GMT-06:00) Central Time (Chicago)
- Order Processing: 2–4 business days (Monday-Friday)
- Standard Shipping (USA): Estimated delivery in 3–6 business days after processing.
- Delivery times may vary based on location and external factors, including customs for international orders.
Shipping Fees
- Within the USA: Flat-rate shipping fee of $8.55 per order.
- Shipping fees are calculated during checkout.
Order Tracking
You will receive an email with a tracking number once your order has shipped. This number allows you to track the status of your delivery.
Note: For international shipments, tracking may be limited once the package exits the USA.
Returns
If you’re not satisfied with your purchase, please contact us at [email protected] within 28 days of receiving your order to initiate a return.
- Items must be in original condition and packaging.
- Return shipping costs are the responsibility of the customer.
- Please contact us before returning any item to receive the correct return instructions.
Refunds
- Once we receive and inspect your returned item, refunds will be processed within 5–9 business days.
- Refunds will be issued to your original payment method.
- Shipping fees and customs charges (if applicable) are non-refundable.
International Orders
- Customers are responsible for any customs duties, import taxes, or additional fees imposed by their country.
- Customs procedures may cause delivery delays, which are outside of our control.
- We recommend checking with your local customs office for more information.
Lost or Delayed Shipments
If your shipment is delayed or missing, please contact us at [email protected] as soon as possible.
- We will work with the shipping provider to investigate the issue.
- If the shipment is confirmed lost, we will offer you a refund or replacement.
Address Changes
If you need to update your shipping address, please contact us before your order is shipped. While we will do our best to assist, address changes cannot be guaranteed once an order has been dispatched.
Multiple Shipments
In some cases, orders may be shipped in multiple packages due to item availability or fulfillment logistics.
You will not incur additional shipping fees for these separate shipments.
Need Help?
For questions or concerns about shipping, please reach out to:
📧 [email protected]
We’re happy to assist you!