We want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer a simple and transparent return and refund process.
Return Eligibility
To be eligible for a return:
- Items must be unused, in original condition, and include all original packaging and tags.
- Personalized or custom-made products (e.g., monogrammed items or special orders) are non-returnable, unless they arrive damaged or defective.
- You must request a return within 28 days of receiving your order.
How to Request a Return
- Contact Us: Email [email protected] within 28 days of receiving your order. Include your order number and the reason for the return.
- Receive Instructions: Our team will respond with return instructions and the return address.
- Pack and Ship: Securely package the item in its original condition and send it to the provided address using a trackable shipping method.
Returned items must be received and inspected before a refund or exchange can be issued.
Return Shipping Costs
- Customers are responsible for return shipping costs.
- We recommend using a trackable and insured shipping service to help ensure the item arrives safely.
Refunds
- Once your return is received and approved, a refund will be processed within 5–9 business days.
- Refunds are issued to the original payment method.
- Shipping fees and customs duties or taxes (if applicable) are non-refundable.
Exchanges
If you’d like to exchange your product (e.g., for a different size or color):
- Please follow the same return process and indicate your request for an exchange.
- Once your return is received and inspected, we will ship the replacement item.
- Customers are responsible for the shipping cost of the exchanged product.
Damaged or Defective Items
If your item arrives damaged or defective:
- Contact us at [email protected] as soon as possible.
- Include your order number, a description of the issue, and photos if available.
- We will provide a prompt solution, which may include a replacement, refund, or alternative resolution.
Need Help?
If you have any questions or need assistance with a return, refund, or exchange, please reach out to us:
Email: [email protected]
Our customer care team is here to help you.