This Privacy Policy explains how Luhemu (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit our website, make a purchase, or interact with us. By using our website or services, you consent to the practices described in this policy.
Information We Collect
We collect personal and technical information to fulfill orders, improve your experience, and communicate with you. This includes:
- Information you provide directly: such as your name, email address, shipping/billing address, and payment details when placing an order or contacting us.
- Automatically collected data: including IP address, browser type, device information, pages visited, and browsing behavior through cookies and similar technologies.
You may manage cookie preferences through your browser settings. Disabling cookies may limit access to some website features.
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Provide customer support and respond to inquiries
- Improve and personalize your shopping experience
- Send order updates and occasional promotional messages
- Comply with legal obligations and detect/prevent fraud
We do not sell your personal information.
Information Sharing
We may share your data with trusted third-party providers strictly as needed to deliver our services:
- Payment processors to handle secure transactions
- Shipping carriers to deliver your orders
- Marketing tools (e.g., email platforms) for optional communications
- Analytics providers to improve website performance
Your data may also be shared to comply with legal requirements or protect our rights.
Your Choices
- You may unsubscribe from promotional emails at any time using the link in the message.
- You can manage cookie preferences in your browser settings.
- To access, correct, or delete your personal data, contact us at: [email protected]
Data Security
We use industry-standard security practices to help protect your personal data. However, no online system is completely secure. We recommend taking steps to safeguard your own information (e.g., using strong passwords and secure networks).
Policy Updates
This Privacy Policy may be updated from time to time. If material changes are made, we will notify you through our website or email. Your continued use of our site and services means you accept the revised policy.
Contact Us
For any questions or concerns about this Privacy Policy or your data, please contact us at:
Email: [email protected]
We’re here to help.