Luhemu (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy describes how we collect, use, and share your information when you visit our website, make a purchase, or interact with us. By using our site or services, you agree to the terms outlined in this policy.
1. Information We Collect
We collect personal and technical information for the purpose of order fulfillment, customer service, and website optimization.
a. Information You Provide Directly
- Name
- Email address
- Shipping and billing addresses
- Payment details (processed securely via third-party gateways)
- Communication content (e.g., contact forms, order notes)
b. Automatically Collected Information
- IP address
- Browser type and version
- Device and operating system
- Pages visited and time spent
- Cookies and other tracking technologies
You can manage your cookie preferences through your browser settings. Disabling cookies may impact certain website features.
2. How We Use Your Information
Your information may be used for the following purposes:
- Process and fulfill orders
- Provide customer service and support
- Send order confirmations and shipping updates
- Improve website functionality and user experience
- Detect and prevent fraud or unauthorized activity
- Send marketing communications (only if you opt-in)
We do not sell your personal information.
3. Information Sharing
We share your data only with trusted third parties necessary to operate our services:
- Payment processors (e.g., Stripe, PayPal) for secure transactions
- Shipping carriers (e.g., USPS, DHL) for order delivery
- Marketing platforms (e.g., Mailchimp) for optional communication
- Analytics services (e.g., Google Analytics) for website performance tracking
- Legal authorities, when required by law or to enforce our rights
4. Your Choices and Rights
You have control over your data:
- Unsubscribe from promotional emails via the link in any message
- Access, correct, or delete your personal information by emailing us at: support@luhemu.com
- Manage cookies through your browser settings
5. Data Security
We implement industry-standard security measures, including:
- Secure Socket Layer (SSL) encryption
- PCI-compliant payment processing
- Internal data access controls
While we take appropriate steps to safeguard your data, no online system is 100% secure. We recommend using strong passwords and secure connections.
6. Policy Updates
This Privacy Policy may be updated from time to time. We will notify you of significant changes via our website or email. Your continued use of our services confirms your acceptance of any updates.
7. Contact Us
Have questions about your privacy or this policy?
Email: support@luhemu.com
We are committed to protecting your personal information and responding to your concerns.