These Billing Terms & Conditions govern how payments, order processing, and related billing matters are managed on Luhemu.com. By placing an order, you acknowledge and agree to the following terms.
1. Payment Process
Upon order placement:
- The total amount (including product price, taxes, and shipping) will be charged to your selected payment method.
- A confirmation email will be sent once payment is successfully processed.
- Orders with payment issues may be placed on hold. We will contact you via email to resolve the matter.
- Orders suspected of fraud, unauthorized use, or irregular activity may be canceled at our discretion.
2. Pricing
- All prices are listed in U.S. Dollars (USD) and are subject to change without prior notice.
- Once an order is confirmed and payment is processed, the price is final for that transaction.
- In the case of a pricing error, we reserve the right to cancel or adjust the order. You will be notified and given the choice to proceed at the corrected price or receive a full refund.
3. Accepted Payment Methods
We accept the following secure payment methods:
- Credit/Debit Cards: Visa, Mastercard, American Express, Discover, JCB, Diners Club
- PayPal
- Additional local payment options may appear at checkout based on location.
All payments are securely processed through third-party PCI-compliant gateways. Luhemu does not store or process payment card details directly.
4. Order Changes and Cancellations
To request an order cancellation or change:
- Email us as soon as possible at support@luhemu.com
- Orders not yet shipped may be changed or canceled at no cost.
- Shipped orders cannot be canceled but may be returned according to our Return & Refund Policy.
5. Product Availability and Fulfillment
All orders are subject to stock availability.
- If an item is unavailable, we will notify you and offer an alternative product or a full refund.
- We reserve the right to cancel any order we cannot fulfill, with a full refund issued accordingly.
6. International Orders
We ship globally from the U.S. to select countries.
- Buyers are responsible for any applicable customs duties or import taxes.
- Delivery times vary depending on destination and local customs procedures.
7. Terms Updates
We may revise these Billing Terms periodically. The revised version will be posted on this page with an updated effective date. Continued use of the site after revisions implies your acceptance of the new terms.
8. Limitation of Liability
To the extent allowed by law, Luhemu is not liable for indirect or consequential losses related to billing issues, payment failures, shipping delays, or canceled orders.
9. Contact Us
For billing questions or payment concerns, contact us at:
Email: support@luhemu.com